Home > Customer Reviews
"Here I Sleep Like a Newborn"
"This is my second stay here and It's confirmed in my mind as the best kept secret in this area. The brooms are comfy, the inn keepers were so wonderful it felt like staying with family. Breakfast was simple yet the options were varied and delicious especially the morning fruit mix of kiwi, strawberries, raspberries, blueberries, and blackberries! Mega-Yum!!! I normally have trouble falling asleep when I'm on the road but here I slept like a newborn. Close to good dining and just such a pleasant change from the "Cookie Cutter" feel of most hotels now a days. Highly recommended! ” – Stayed January 2015, traveled on business
"Clean, Friends, Warm, Welcoming"
"This place was a great stop along the way to Carlsbad Caverns as we travelled through New Mexico. Clean, friends, warm, welcoming - the sheets were so soft, the breakfast was simple, satisfying and yummy, the inn keepers were friendly and knowledgable about restaurants in the area! Loved it and would recommend it to anyone traveling in New Mexico!" – Stayed December 2014, traveled as a couple
"Cookies on Check-In and Complimentary Popcorn for the kids"
"Drove down from Angel Fire and stayed for one night before heading to Carlsbad Caverns. Ryan, the innkeeper, was so friendly and knowledgeable. We received cookies upon check in and complimentary popcorn and hot chocolate for the kids. We made use of the family room downstairs to eat dinner and relax. Breakfast in the morning was very good. The rooms were quaint and cozy. We will definitely be back!" – Stayed December 2014, traveled with family
"I wish I lived at the Heritage Inn!"
"From the friendly couple who runs the Heritage Inn to the fabulous breakfast every morning, I wish I lived at the Heritage Inn! My girlfriend and I stayed here as we celebrated our 1-year anniversary and visited Carlsbad Caverns. The room was well-decorated, clean, and private. At the same time, I felt like I was staying in a friend's home. There was free cocoa, tea, and popcorn in close to our room in the hall, and there were inexpensive snacks for sale down the hall. I would stay here again if I happened to be in town and would recommend it to everyone looking for a quiet getaway. It was a drive to Carlsbad Caverns, but it was in a cute downtown area to walk around in. " – Stayed November 2014, traveled as a couple
"Sparkling clean, home cooked breakfast, awesome hotel!"
We loved how sparkling clean everything was, the home cooked breakfast, the super soft towels & sheets! Awesome hotel!!” – Keren Bunnel, Jan 12, 2014
"Cleanest place I have stayed in all of New Mexico"
Having worked at Disney World, I know good hospitality, and you guys are right up there with them. This is the cleanest place I’ve stayed in all of NM. You’re truly incredible.” – Nathan, January 20, 2014
"Ryan and Neva are good at what they do."
Customer service from the very first call! We thought everything was perfect! Ryan & Neva are very hospitable & good at what they do. They take pride in the Heritage Inn and it shows.” – Kathryn H, December 31, 2013
"Beautiful, comfortable, safe, and quiet."
Beautiful, comfortable, safe, and quiet – felt like staying in a friend’s home. – T. Sargent, November 11, 2013
"I liked everything."
I liked everything! Great customer service. This is about my 15th stay and I can’t think of anything I don’t like. – Dustin, October 31, 2013
WOW! Like a spa! Clean and quiet.” – Bobbie, August 17, 2013
"Very generous and friendly staff!"
Extremely clean, up-to-date furnishings, staff professional & very friendly! Awesome shower! - Julie Bielawski, June 6, 2013
"Lovely, well-presented breakfast"
Lovely, well-presented breakfast; charming, very clean inn; friendly, helpful hosts. - Kathy Johnson, June 7, 2013
"I like it all!"
I like it all! The location, the quaint look of it and the nicely appointed rooms. - Patricia Brown, June 13, 2013
Everything, the atmosphere, the positive energy, the historical aspect of the building. The staff is awesome! - Art Rocha, June 15 - 2013
"Feels like home."
Feels like home, clean, neat, welcoming environment, inviting décor. - June 16, 2013
"A world of knowledge about our travels"
Everything, especially the homey feel! ...A world of knowledge about our travels while in New Mexico. - Margaret Ingalls, June 30 2013
"Everything is spotless!"
Cleanliness-everything is spotless! - Amanda Jones, July 7, 2013
"Rooms 9 & 10 are perfect for a family!"
Quaint, clean beautiful place to feel rejuvenated! Rooms 9 & 10 are perfect for a family! - J. Williams, July 11 2013
"Homey, nice and clean, friendly staff..."
It was realy homey, nice and clean, friendly staff. Felt like I was at home. Sleeping good, great coffee. I would stay here again, very nice place. Thank you so much Heritage Inn. - Carla Hines, June 28 2013
"You have this down!"
Everything! Very charming and comfortable. Great customer service. You have this down! We really enjoyed our stay. - Johnna Padilla, June 29, 2013
"Extremely clean and up-to-date..."
Extremely clean, up-to-date furnishings, staff professional & very friendly! Awesome shower! - Amy Burnet, Aug 26, 2012
"Close to restaurants..."
Clean, quiet, great continental breakfast, close to restaurants, WiFi. - Mark Hanson, Sept 11, 2012
"Non-commercial chain, personable feel"
Comfortable room, soft linens and towels, overall cleanliness, non-commercial chain, personable feel. - Thaddeus Fritz, Sept 26, 2012
"Greatest small town hotel ever stayed in..."
“Greatest small town hotel ever stayed in…drive charter bus, so I stay in a lot!” - Kurt Kaufman, June 16, 2012
"I was extremely happy staying here."
I was extremely happy staying here. We’ll stay again if in the area. Not sure what else you could do to make it better! - David Brown, July 13, 2012
"Heritage Inn was an oasis on the trail."
After a long drive plus time change, Heritage Inn was an oasis on the trail. Next time it will be our destination so we can stay and check out the local art. - Mary Kruse, July 5, 2012
"Rooms are fantastic, the bathrooms nice, and the service is incredible."
The Hotel has a historical feel in the beautiful town of Artesia. The rooms are fantastic, the bathrooms nice and the service is incredible. - Suzanne Aos, July 13, 2012
"Lovely rooms, high ceilings, comfortable beds, good continental breakfast"
Lovely rooms with high ceilings, comfortable beds, good continental breakfast, ceiling fans, character, good restaurants within walking distance, and a charming town. - Helen Stringer, July 7, 2012
"Great location-central, but very quiet.”
It’s lovely! Fluffy towels, very clean, great breakfast. Innkeeper extremely kind, helpful and friendly. Great location-central, but very quiet. - Joanne Pocock, August 9, 2012
"What a great place to come back to after a day of sight-seeing."
What a wonderful inn to visit. We loved the cozy room and were very comfortable. What a great place to come back to after a day of sight-seeing. We stumble across the inn on the net. What a wonderful accident! Thank you for taking care of us. - Annette Jorissen, August 15, 2012