Home > Customer Reviews
"We loved everything about the place"
"We loved everything about the place. The room is very comfortable and the staff is friendly" - 5/12/2020 Hayden Rothschild
"Staff was helpful and friendly"
"Staff was helpful and friendly. We appreciated learning the history of the area through the staff, historical book and photos." 3-19-2020 Shelley Elliott
"Very quaint and quiet"
"Very quaint and quiet. Enjoyed our stay and the personel was very friendly. " 3-17-2020 – R Stewart
"Owner is wonderful!"
"Owner is wonderful! Charming place with such good attention to detail." - M.G. Stayed July, 2015
"Nice to not be in a chain motel"
"Super friendly & clean. Nice to not be in a chain hotel. Loved walking up & down Main St. Great breakfast!" - A.B. stayed June, 2015
"Outstanding all the way around"
"Everything! Treated so very nice, outstanding all the way around. Bought coffee mug + 2 coasters." - Pattie M. stayed June, 2015
"Great service, very relaxing"
"Great service and very relaxing, peaceful most of all." - Stayed June 2015
"Lovely Breakfast"
"Spacious, clean, well furnished, pleasant atmosphere, lovely breakfast." - S. M. stayed June 2015
"Text"
"The little touches are so appreciated! Nice rooms, cookies, attention to detail!" - E.P. stayed May, 2015
"Clean! Homey - we loved!!"
"Clean! Interesting “touches”, quiet, personal, homey-we loved!!" - Kathy K. stayed May, 2015
"Cozy and homey"
"It is cozy and homey. The employee we interacted with was very personable and attentive to our needs. The rooms were clean and well set-up. Overall quaint and comfortable hotel." - Rachel J. stayed May, 2015
"Almost like home, but better"
"Very comfy and cozy, almost like home but better." - Stayed May, 2015
"I like the friendly people who work here"
"Clean, safe, and the home feel. I like the friendly people who work here, too." - P.P.T. stayed April, 2015
"Spotlessly clean - a real gem in the desert"
"Quiet & quaint-European breakfast, pleasant & helpful staff. Spotlessly clean-a real gem in the desert." - P.B. stayed April, 2015
"Beautiful inside, modern!"
"It’s beautiful inside, very clean, modern! And close by to everything!" - Stayed March, 2015
"Very friendly staff"
"Fitness center passes, service, clean, quiet, comfortable, very friendly staff" - S.A.-stayed March, 2015
"Heritage Inn receives an A+ - cleanliness & mattress comfort"
"Cleanliness & mattress comfort are our top priorities. Heritage Inn receives an A+ in those areas as well as gracious, thoughtful hospitality and being a part of restoring history in such a beautiful fashion." - C.K. stayed February, 2015
"A truly enjoyable experience"
"Friendliness of everyone! Clean, breakfast is great. A truly enjoyable experience staying at the Heritage Inn" - D. M. stayed March
"A great relief from the chains"
"It is clean, hospitable, quaint & comfortable. It is very refreshing to find a unique B&B & a great relief from the chains." - Stayed February, 2015
"Here I Sleep Like a Newborn"
"This is my second stay here and It's confirmed in my mind as the best kept secret in this area. The brooms are comfy, the inn keepers were so wonderful it felt like staying with family. Breakfast was simple yet the options were varied and delicious especially the morning fruit mix of kiwi, strawberries, raspberries, blueberries, and blackberries! Mega-Yum!!! I normally have trouble falling asleep when I'm on the road but here I slept like a newborn. Close to good dining and just such a pleasant change from the "Cookie Cutter" feel of most hotels now a days. Highly recommended! ” – Stayed January 2015, traveled on business
"Clean, Friends, Warm, Welcoming"
"This place was a great stop along the way to Carlsbad Caverns as we travelled through New Mexico. Clean, friends, warm, welcoming - the sheets were so soft, the breakfast was simple, satisfying and yummy, the inn keepers were friendly and knowledgable about restaurants in the area! Loved it and would recommend it to anyone traveling in New Mexico!" – Stayed December 2014, traveled as a couple
"Cookies on Check-In and Complimentary Popcorn for the kids"
"Drove down from Angel Fire and stayed for one night before heading to Carlsbad Caverns. Ryan, the innkeeper, was so friendly and knowledgeable. We received cookies upon check in and complimentary popcorn and hot chocolate for the kids. We made use of the family room downstairs to eat dinner and relax. Breakfast in the morning was very good. The rooms were quaint and cozy. We will definitely be back!" – Stayed December 2014, traveled with family
"I wish I lived at the Heritage Inn!"
"From the friendly couple who runs the Heritage Inn to the fabulous breakfast every morning, I wish I lived at the Heritage Inn! My girlfriend and I stayed here as we celebrated our 1-year anniversary and visited Carlsbad Caverns. The room was well-decorated, clean, and private. At the same time, I felt like I was staying in a friend's home. There was free cocoa, tea, and popcorn in close to our room in the hall, and there were inexpensive snacks for sale down the hall. I would stay here again if I happened to be in town and would recommend it to everyone looking for a quiet getaway. It was a drive to Carlsbad Caverns, but it was in a cute downtown area to walk around in. " – Stayed November 2014, traveled as a couple
"Sparkling clean, home cooked breakfast, awesome hotel!"
We loved how sparkling clean everything was, the home cooked breakfast, the super soft towels & sheets! Awesome hotel!!” – Keren Bunnel, Jan 12, 2014
"Cleanest place I have stayed in all of New Mexico"
Having worked at Disney World, I know good hospitality, and you guys are right up there with them. This is the cleanest place I’ve stayed in all of NM. You’re truly incredible.” – Nathan, January 20, 2014
"Ryan and Neva are good at what they do."
Customer service from the very first call! We thought everything was perfect! Ryan & Neva are very hospitable & good at what they do. They take pride in the Heritage Inn and it shows.” – Kathryn H, December 31, 2013
"Beautiful, comfortable, safe, and quiet."
Beautiful, comfortable, safe, and quiet – felt like staying in a friend’s home. – T. Sargent, November 11, 2013
"I liked everything."
I liked everything! Great customer service. This is about my 15th stay and I can’t think of anything I don’t like. – Dustin, October 31, 2013
"WOW!"
WOW! Like a spa! Clean and quiet.” – Bobbie, August 17, 2013
"Very generous and friendly staff!"
Extremely clean, up-to-date furnishings, staff professional & very friendly! Awesome shower! - Julie Bielawski, June 6, 2013
"Lovely, well-presented breakfast"
Lovely, well-presented breakfast; charming, very clean inn; friendly, helpful hosts. - Kathy Johnson, June 7, 2013
"I like it all!"
I like it all! The location, the quaint look of it and the nicely appointed rooms. - Patricia Brown, June 13, 2013
"Everything..."
Everything, the atmosphere, the positive energy, the historical aspect of the building. The staff is awesome! - Art Rocha, June 15 - 2013
"Feels like home."
Feels like home, clean, neat, welcoming environment, inviting décor. - June 16, 2013
"A world of knowledge about our travels"
Everything, especially the homey feel! ...A world of knowledge about our travels while in New Mexico. - Margaret Ingalls, June 30 2013
"Everything is spotless!"
Cleanliness-everything is spotless! - Amanda Jones, July 7, 2013
"Rooms 9 & 10 are perfect for a family!"
Quaint, clean beautiful place to feel rejuvenated! Rooms 9 & 10 are perfect for a family! - J. Williams, July 11 2013
"Homey, nice and clean, friendly staff..."
It was realy homey, nice and clean, friendly staff. Felt like I was at home. Sleeping good, great coffee. I would stay here again, very nice place. Thank you so much Heritage Inn. - Carla Hines, June 28 2013
"You have this down!"
Everything! Very charming and comfortable. Great customer service. You have this down! We really enjoyed our stay. - Johnna Padilla, June 29, 2013
"Extremely clean and up-to-date..."
Extremely clean, up-to-date furnishings, staff professional & very friendly! Awesome shower! - Amy Burnet, Aug 26, 2012
